Group Sales FAQs

What is a “group’?

How much of a discount do Groups receive?

Do you have flyers to help me sell tickets?

Do we all have to sit in the same price zone?

How far in advance do I need to order my tickets?

How do I order?

Can I order tickets for any performance?

Do you offer a student or senior discount?

Are there service fees or other charges added to the individual ticket price?

When must I pay for my order?

How can I pay?

Can my tickets be exchanged or refunded?

Can I increase or decrease my order?

How will I receive my tickets?

What is a “group’?
15 or more attending the same performance. Groups can reserve more than one date, but each date must meet the minimum.

How much of a discount do Groups receive?
Usually 10%, but it varies per show.

Do you have flyers to help me sell tickets?
You bet! We have a variety of promotional materials available. Just ask!

Do we all have to sit in the same price zone?
Not at all. Your order can be split between each pricing level as long as you meet the group minimum. Accessible tickets can be included as part of or as an entire order, as long as you meet the group minimum. Please note, we cannot put seats on hold without a group order.

How far in advance do I need to order my tickets?
As far out as possible, to ensure the best seating available. Group leaders on our priority list receive notification of all upcoming events. Call to get on our priority list today.

How do I order?
It’s easy. Call SHN Group Sales at 415-551-2020, 10am-6pm, M-F.

For additional information, you can e-mail, however, all orders must be finalized by phone. When your order is completed, we will email, fax or mail a confirmation and invoice. For your convenience, you’ll be given an order number to use for inquiries and confirmation of your order.

Can I order tickets for any performance?
Most shows have Group discount prices that apply for specific days and performances. Generally, there are no Group discounts on Saturday evenings. Groups may still purchase tickets for Saturday evening shows (or any other show that doesn’t offer a discount), subject to availability, at the standard ticket price.

Do you offer a student or senior discount?
Student tickets are available for some shows, but only through Group Sales. These seats are located in the side mezzanine and balcony sections and the prices vary by show. There are no senior discounts.

Are there service fees or other charges added to the individual ticket price?
No additional fees will be added to orders paid by check or cash. Orders paid by credit card will receive a $2 per ticket fee. There are no per order fees.

When must I pay for my order?
Typically, 30 days before your show date. Orders placed less than 30 days prior will have a shorter payment time.

How can I pay?
By credit card at 415-551-2020. We also accept checks and credit cards by mail or in-person (please call ahead) at our office. Please make your check payable to SHN Theatres. For additional information, please refer to your Group Sales invoice.

Can my tickets be exchanged or refunded?
Sorry, there are no refunds or exchanges on paid group or single tickets.

Can I increase or decrease my order?
Yes - from the time the original order is placed to the time of final payment. If you have already paid for your order, you can increase but seats are subject to availability. You may not decrease your order after final payment.

How will I receive my tickets?
With two weeks or more prior to your performance date, your tickets will be sent via certified mail. In some instances, we will hold your tickets at the box office for pick-up on the day of the show (photo ID of Group leader required). For Fed- Ex, Express Mail or Courier, extra charges will apply.